Feedback Summary
Feelings: The telephonic consent process...
- “felt wordy”
- “Less is More”
- "It can feel pushy”
Advice & Best Practices:
- “Go beyond just [have the client] signing a paper”
- Informed Consent means naming risks and benefits
- Give examples when answering a client’s questions
Emphasize the client’s choice:
- they can choose to say no
- they can choose a sooner expiration date
- they can choose to opt-out
- [after a lengthy screening] is it still okay to share your information?
Tips on collecting feedback from clients:
- Make it more conversational
- Have/hit key bullet points
Questions from Partners:
“Can we provide bullet points to read off instead of having to read the entire consent to the client?”
- If the client can read the consent on their own, there’s no requirement to read it out loud to them.
- Bullet points are definitely recommended.
Useful Tools:
Contribute to the Conversation:
- Provide your feedback here.
Have a great week!
Karis, Alana, Tanissha, Roxanne, Aidee, and Nakisha
