WHERE PROCESS, INTEGRITY AND RESULTS INTERSECT |
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Creating a Work Environment Where Employees Thrive |
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I do get excited about a good book, especially an inspiring leadership book...
Leadership has been a passion of mine for the past 45 years. I have had an opportunity to work at a high level in all forms of leadership capacities to include Human Resources for a 20-billion-dollar company. I have seen all kinds of leadership and management styles and it has fueled my passion for creating positive work cultures and developing good leaders. I know how important it is to create inclusive, inviting company cultures because it absolutely impacts the overall success of an organization. Employees who are treated well, developed, and recognized are engaged, happy and they stay! |
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Today, so many businesses are struggling to attract and retain their employees, so I was excited to read the book People First: The 5 Steps to Pure Human Connection and a Thriving Organization. The authors, Three Carpenter and Jackie Carpenter provide a great resource for businesses today and give valuable and timely advice for organizations to prioritize their employees over everything else. They explain that when your workforce is invested in, valued, and appreciated, good things happen in your company and in turn to the clients you serve.
Developing leaders at every level of an organization is important because a company culture is made up of the people who work there! This book spoke my language about the need for clear communication, listening to employee wants and needs, creating a cohesive team culture and establishing a positive work environment where employees can learn, grow and give their best. In the long run, companies need to focus on their employees if they want to be a successful company. A unified team working in the same direction creates member/customer experiences that are unparallel. After 45 years, I still get all jazzed up just talking about it!
If you are interested in purchasing the book, click here. |
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From GSI Executive Search Featured General Manager/COO Fountain Head Country Club Hagerstown, MD |
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The Organization Founded in 1924, Fountain Head Country Club is located in Hagerstown, Maryland, a convenient, short drive from Pennsylvania, Baltimore, Virginia, Washington D.C., Western Maryland and West Virginia. This premier, full-service country club offers its members and guests a beautiful stone clubhouse, an original Donald Ross golf course, four tennis courts, outdoor aquatics, and fitness center. The elegant 60,000 square foot clubhouse features indoor and outdoor dining, both casual and more formal, as well as a large ballroom for weddings and special events with seating up to 300. The clubhouse was completely renovated in 2006. Hagerstown is an attractive bedroom community with its own cultural attractions and access to the larger metro areas such as Baltimore/Washington, Harrisburg, and Philadelphia.
The Opportunity The General Manager is in charge of all Club operations and must be a very visible and accessible leader to both the members and staff alike. The General Manager will guide the Club under the direction of the Board of Directors. The General Manager will act as the leader, mentor and liaison between all department heads and committees. He or she will be held accountable for all areas of the Club and will enable the board to avoid the short-term focus, allowing the board to focus on proper governance. The Club seeks an experienced, strong, well-rounded leader with particular experience in membership marketing, food and beverage management, and club finance and budget management. This is an excellent opportunity for a club management professional willing to focus on an exceptional level of professional service, attention to and recognition of the Club’s loyal membership while providing leadership and guidance to its staff in order to achieve those goals.
Requirements - The oversight of the work of all department heads and managers. In coordination with department heads, the recruitment, hiring, training, supervision and timely evaluation of all of the Club’s staff. Compensation and benefits are to be administered consistently and must fall within the guidelines as mandated by the annual budget and Club policy.
- The General Manager will directly and through department heads emphasize a “member first” service culture that ensures member patronage and maximizes the use of the Club’s facilities.
- The active promotion of the Club to all members and their families. The General Manager is expected to interact with members on a daily basis, actively soliciting member opinions and input as to the Club’s facilities and services. Visibility and accessibility are paramount. The General Manager will respond to member complaints in a timely fashion and report significant issues to the President.
- The positive representation of the Club in the community, assisting as needed in the recruitment, orientation and retention of new and existing members.
- Financial guidance and reporting for all Club operations in accordance with acceptable accounting procedures. Such duties will involve the formulation of the annual operating and capital budgets to be coordinated with the Finance Committee, the Controller and department heads. The General Manager will operate the Club in accordance with the approved budgets and with the Controller report the financial condition to the Board of Directors on a monthly basis.
- Utilize a working knowledge of all facets of private club operations with an emphasis on food and beverage services, membership growth, social media presence, staff mentoring and the ability to drive member usage through program development.
- Demonstrate a reputation as an active and visible club leader, exhibiting a professional image and being responsive to member needs and feedback.
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This month's featured search is headed by: |
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Scott McNett 314-854-1321 Office |
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The Beatles were right: All you need is love. We have plenty of love in the private club business. Love for our clubs, our coworkers, vendors and certainly our members and their families. Throughout my career as a General Manager, I looked forward to working at my club each day. Now, I value the relationships I built through my club career and my CMAA associations. Today, being in the Executive Search business, I have recently observed a lack of love for many Food and Beverage Directors, Chefs, and even the General Managers they report to. I have never seen as much turnover “all-at-once” in the F&B departments of great clubs. |
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At GSI Executive Search, we’re always adding new searches for our ever-expanding roster of private club clients. Please see below for the full list. |
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Club Manager Westwood Swim and Tennis Club Winston-Salem, NC (Information coming soon)
Fountain Head Country Club Hagerstown, MD
The Founders Golf Club Sarasota, FL
Glen Eagle Golf and Country Club Naples, FL
General Manager Quogue Field Club Quogue, NY (Information to come)
Corinthian Yacht Club of Philadelphia Essington, PA
Saratoga Golf & Polo Club Saratoga Springs, NY
Kelly Greens Golf & Country Club Fort Meyers, FL
Philadelphia Country Club Gladwyne, PA
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| Colonial Country Club Fort Worth, TX
Colonial Country Club Fort Worth, TX
The Peninsula Club Cornelius, NC
Indian Hills Country Club Tuscaloosa, AL
Pecan Plantation Owners Association Granbury, TX
Maryland Club Baltimore, MD
The Springs Rancho Mirage, CA
The Moorings Golf and Country Club Naples, FL
Petroleum Club of Midland Midland, TX
Joe Vicari Restaurant Group Detroit, MI |
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Scott McNett 314-854-1321
Ned Welc, CCM, CCE 440-796-7922
Terry Anglin, CCM, CCE, ECM 901-550-9338
Andrew Minnelli, USPTA, PTR 310-740-4488
Manny Gugliuzza, CCM, CCE 732-618-8665
Richard A. Lareau, CCM, CCE, ECM 713-557-4287
J. Mark Black, CGCS 239-250-6296 |
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Bob Jones 972-341-8133 Office
Jay Salem 972-341-8143 Office 214-533-5165 Cell |
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About GSI Executive Search:
GSI Executive Search, an Ethos Club & Leisure Alliance company, is a full-service executive search firm serving the private club and hospitality industries throughout the U.S. The firm's hands-on, thorough, and results-oriented approach has led to successful placements for over 20 years with more than 500 client clubs/organizations and over 900 search assignments.
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