PLEASE READ CAREFULLY AS SOME INFORMATION MAY BE RELEVANT DEPENDING ON YOUR USAGE OF PREVAIL

Dear Customer/Prevail User,

If you’re using the Text Messaging feature in Prevail V9 with AT&T, please be aware that as of June 17, 2025, messages will no longer be sent or received. AT&T has announced the end-of-life for texting via email, as noted on their website.

Great News: Prevail V10 Has You Covered! We’ve already implemented a robust replacement texting solution in Prevail V10, powered by Twilio—a reliable, industry-leading service. Upgrading to Prevail V10 is completely free, and the Twilio texting feature is included at no additional cost. Say goodbye to disruptions and hello to seamless texting!

How to Upgrade:To take advantage of this free upgrade and ensure uninterrupted texting, email gshoemate@prevail.net with your interest in Prevail V10. To set up texting in V10, please include the following details:

• Legal Business Name:
• Tax EIN:
• Business Address, City, State, Zip:
• Business Main Phone:
• Primary Firm Contact Name:
• Contact Email Address:
• Text Number Type (local to you or toll-free):

Act Fast! The upgrade and Twilio setup process can take a few weeks to schedule and complete. To avoid any gaps in service, we strongly recommend submitting your information as soon as possible.

Don’t let your texting timeout—upgrade to Prevail V10 today and keep your firm running smoothly!

Questions? Reach out to gshoemate@prevail.net.

To learn more about the text messaging feature in Prevail 10, please click here to visit our knowledge base article with a video link.

To learn more about Prevail 10 in general, please click here to visit our knowledge base article with a video link.

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