Freedom Plan members have access to Allied’s Elite Experience Team at 866-332-1987. The team is comprised of Senior Client Services Representatives Jason Lukens and Brittney Caravella. Jason has been with Allied eight years and Brittney has been with us three years. Both have years of prior experience working with the public.
Q: What does the Elite Experience Team do?
Jason: We assist members with finding providers that will accept Allied National plans and we set up single-case agreements if needed. We also assist members in any balance billing issues a provider is giving them.
Q: What do members need to know about reference-based pricing plans like the Freedom Plans?
Brittney: Reference-based pricing means there are no network restrictions. Members can see any provider they choose, so long as the provider is willing to send us a bill. This means any provider they choose is eligible under their health benefit plan.
Q: When should a member call the Elite Experience Team?
Brittney: Whenever they get a bill that doesn’t match the member responsibility listed on their Explanation of Benefits (EOB) or if there is a provider they would like to see who needs to be educated on the type of plan the member has.
Q: Can providers call you too?
Jason: If it is regarding a single-case agreement, yes! The idea of the Elite Experience team is to help members rather than providers, however.
Q: What do you wish people knew about the Elite Experience Team?
Brittney: That we’re here! We, as the Elite Experience Team, have our own phone number to assist with issues and, often, members call into the main line, not knowing they can reach a senior representative directly at 866-332-1987.
Q: What is your favorite part of being part of the team?
Brittney: My favorite part of being a part of the team is being able to solve problems and lend a helping hand.
Jason: The best part about our team is how well we communicate with each other. We’re always ready to help assist with each other’s issues or needs.
Q: What does the perfect weekend look like to you?
Brittney: A perfect weekend is one where I can throw my phone down and not look at it until Monday morning. I would spend time with my new husband (I got married September 9th of this year) and our two pups. It would also involve playing Catan and eating spicy food.
Jason: I like to relax at home, take my kids to the park or maybe watch some football. I also play guitar, build computers and play tennis!
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