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The ILPMP is reminding its retail pharmacies, pharmacists, and dispensing practitioners of the requirements for error and warning corrections and updating submitter information within Illinois RxSubmit.
As a pharmacy or dispensing practitioner, you may be contacted by our team regarding unresolved errors or to confirm pharmacy contact(s) via email or phone. This outreach is an effort to minimize wrongful non-compliance emails, improve communication and educational efforts, and increase data-cleansing. For initial education, review our updated Illinois Data Submitter Guide (sections 7.4: Processed File with Error and 11: Organization Management).
Errors and Warnings:
Error = prescription does not display on patient profile
Warning = displays on patient profile but information is incorrect/unavailable
Based on your role, you must either inform someone or correct the error. Submitter emails will receive a “file process status report” which shows the number of accepted, errored, warning, duplicate, and voided prescriptions.
See the specific requirements below:
- Prescriber has 7 calendar days to inform the dispensing pharmacy/practitioner of missing or inaccurate prescriptions.
- Dispensing pharmacy/practitioner has 7 calendar days of being made aware of the missing or inaccurate prescriptions to correct.
Updating Submitters Information:
To ensure only current submitters have access, please update all submitter information as changes occur.
New Submitters:
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Register for an Illinois RxSubmit account
- Link new account with previous submitter account (see section 11)
Old Submitters:
- Assist new submitter in linking account (see section 11)
Updating sFTP:
- Contact ILPMP or Data Submission Vendor, LogiCoy, to update sFTP submission email
Deactivating accounts:
- Email ILPMP and LogiCoy to inform that the previous submitters account can be deactivated
Contact our team at dhs.dbhr.pharmacycompliance@illinois.gov with questions related to error and warning corrections or to update submitter information. To open a ticket with our Data Submission Vendor please email ilpmp@logicoy.com.
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