Take payment!
Before you confirm a booking, you must ensure payment is taken. The supplier terms and their timeframe will determine if you are required to collect a deposit or full balance. These terms are displayed on every preferred partner page. This process is crucial to avoid leaving you exposed and liable for the cost of the booking.
If the InteleTravel is Merchant of Record (MOR) you will follow the steps to creating a payment link. Once your customer has paid you may book the holiday and register the booking. If the supplier is MOR, you will pay the supplier directly, using either your customers’ credit card or a separate payment link provided by the supplier. After the booking is paid and confirmed, you will receive documentation for checking and forwarding to your customer.
TOP TIP – follow the process whilst speaking to the customer so you know payment has been made and it’s fine go ahead and confirm the booking with the supplier.
TOP TIP – use the credit card authorisation form on your dashboard if the supplier is MOR and requests payment via the customers’ card. Ensure your customer understands that until their payment is accepted, the booking cannot be confirmed.
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